Refund policy

We want you to feel genuinely safer with your techSafe gear. If you're not satisfied with your purchase for any reason, you can return it within 60 days of delivery for a full refund of the purchase price. No forms, no fuss, no questions.

To be eligible for a change-of-mind return, your item should be in reasonable condition with its original parts included. Normal signs of use are fine. We understand you need to actually use the product to know whether it works for you.

How to Return

1. Email us at support@travelbuddyau.com with your order number and let us know you'd like a refund.
2. We'll reply within 2 business days with the return address and instructions.
3. Once we receive your return, your refund is processed to your original payment method within 5 to 10 business days.

Return shipping for change-of-mind returns is at your cost. If your item arrived faulty or damaged, we cover the return shipping.

Faulty or Damaged Items

If your item arrives damaged, stops working, or isn't as described, contact us and we'll make it right with a replacement or full refund, including any shipping costs. Please include a photo or short video of the issue to speed things up.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions

Email support@travelbuddyau.com and we'll get back to you within 2 business days.